Flight Claim
Letter
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Tell us about your flight
Fill in the details below and we'll generate your complaint letter.
Your details
Full name
Email address
Address line 1
Address line 2
(optional)
City
Postcode
Your flight
Airline name
Flight number
Flight date
Departure airport
Arrival airport
Flight distance
Under 1,500 km (e.g. London–Paris, Edinburgh–Dublin)
1,500–3,500 km (e.g. London–Athens, Manchester–Tenerife)
Over 3,500 km (e.g. London–New York, London–Dubai)
Booking reference
(optional)
What went wrong
Issue type
Delay of 3+ hours
Full compensation applies
Cancellation
Full compensation applies
Denied boarding / bumped
Full compensation applies
Delay of 2–3 hours
Letter still useful, note reduced entitlement
How many hours delayed at arrival?
What reason did the airline give, if any?
(optional)
I have already contacted the airline about this
What you want
Desired outcome
Compensation payment
Apology and explanation
Both
Anything else we should include
(optional)
Tone
Firm but professional
Recommended
Assertive and direct
Harder language, less diplomatic
Final warning before CEDR referral
7-day deadline, escalation language
Summary
Issue:
Delay of 3+ hours
Estimated compensation: £220
Price: £19
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